Frequently Asked Questions

A makuroku license is valid for one PC at a time. To move to a new PC, first deactivate the license on your old PC, then activate it on the new one.

Deactivation steps (old PC):
Open the app → Settings → License tab → click "Deactivate this device"

After deactivation, enter your license key on the new PC to activate it.

This happens when a device was uninstalled or discarded without deactivating the license first.

Solution:
Please send your license key to makuroku.contact@gmail.com and we will manually release the activation. We typically respond within 24 hours.

Your license key is included in the purchase confirmation email from Polar.sh.

If you can't find the email, log in to polar.sh/login with your purchase email address and check "Purchases" to retrieve your key.

If you still can't find it, contact us at makuroku.contact@gmail.com with your purchase email address.

Please check the following:

· Are you copying and pasting the key? (Manual entry is error-prone)
· Does the key contain any extra spaces or line breaks?

If the issue persists, contact us at makuroku.contact@gmail.com.

This is a Windows SmartScreen warning. makuroku is in the process of obtaining a code signing certificate. The app is safe to use.

Steps to proceed:
1. Click "More info"
2. Click "Run anyway"

The app will function normally after installation.

Please try the following:

1. Search for "makuroku" in the Start menu and launch it from there
2. Check if your antivirus software is blocking the app
3. Confirm you are running 64-bit Windows 10 or 11 (32-bit is not supported)

If the issue persists, contact makuroku.contact@gmail.com with your OS version and any error messages.

Please check the following:

· Make sure the makuroku window is active (in the foreground) when pressing F9
· Check the Settings tab to see if the hotkey has been changed
· Confirm your antivirus software is not blocking the input hook

If the issue persists, please send your OS version and antivirus name to makuroku.contact@gmail.com.

This can happen when the display resolution or scaling differs between recording and playback.

Solution:
Enable "Relative coordinate mode" in Settings and re-record your macro. This uses window-relative coordinates, making playback less sensitive to resolution differences.

Free Plan:
· Saved macros: up to 5
· SCR scripts: up to 3
· Loop playback: up to 10 times
· Advanced SCR commands (IF, LOOP, variables, etc.): not available
· Scheduler: 1 slot
· Image recognition / HTTP / OCR / File I/O: monthly usage limits apply

Pro Plan ($6.49/month):
· Macros and scripts: unlimited
· Loop playback: unlimited
· Advanced SCR commands (IF, LOOP, variables, TRY/CATCH, etc.)
· Scheduler: unlimited
· Image recognition / HTTP / OCR / File I/O: unlimited
· MCP server (control from Claude, Cursor, etc.): unlimited

The MCP (Model Context Protocol) feature is available on the Free plan (up to 20 uses/month). For unlimited use, the Pro plan is required.

Setup steps:
1. Launch makuroku → Settings → MCP tab → note the port and token
2. Add the makuroku MCP server info to your Claude Desktop config file

For full details, see Help → MCP Guide inside the app.

You can cancel with these steps:

1. Log in to polar.sh/login with your purchase email
2. Go to Subscriptions → makuroku Pro → Cancel

You will continue to have Pro access until the end of the current billing period.
For any questions, contact makuroku.contact@gmail.com.

Yes, we offer a full refund within 7 days of purchase.
Please email makuroku.contact@gmail.com with your purchase email address and the reason for your request.